Terms & Conditions

1. Agreement to Terms

By booking a service with Silvia's Cleaning LLC ("we," "us," or "our"), you ("client," "you") agree to the following Terms & Conditions. Please read them carefully before booking.

2. Services

We provide residential and commercial cleaning services across the South Metro Denver area, including but not limited to: Regular Cleaning, Deep Cleaning, Airbnb Cleaning, Move In/Out Cleaning, Post-Construction Cleaning, and Commercial Cleaning.

The scope of each service is defined by the booking details and any estimate provided. Additional services requested on-site may be subject to additional charges.

3. Booking & Estimates

• • All bookings are confirmed once you have received and approved a custom quote from us.
• • Quotes are based on the information you provide. If the actual condition of the property differs significantly from what was described, we reserve the right to adjust the quote or stop the service.
• • Preferred dates are subject to availability and are not guaranteed until confirmed by our team.

4. Cancellations & Rescheduling

• • Cancellations or rescheduling made more than 24 hours before the scheduled appointment — no charge.
• • Cancellations or rescheduling made within 24 hours of the scheduled appointment — a fee of 50% of the full booking amount will apply.
• • If our team arrives at the scheduled time and cannot access the property (no answer at the door, incorrect access code, lockbox unavailable, etc.), a 50% of the full booking amount fee will apply, as the time slot was reserved for you.

5. Deposits

For the following services, a deposit may be required to secure your booking:

• • Move In/Out Cleaning
• • Post-Construction Cleaning
• • Large or high-detail jobs as determined at the time of booking

The deposit amount will be communicated before the booking is confirmed. Deposits are applied to the final invoice. If you cancel within 24 hours of the appointment, the deposit is non-refundable.

6. Access to the Property

• • Move In/Out Cleaning: The property must be completely vacant before our team arrives. We cannot clean around furniture, boxes, or personal belongings for this service.
• • Post-Construction Cleaning: The property must be free of active construction work, tools, and heavy debris. Dust and residue from construction are expected, but structural debris should be removed prior.
• • All Services: Please ensure our team can access the property at the scheduled time. If you won't be home, provide clear instructions (lockbox code, gate code, etc.).

7. Pets

• • Pets must not be loose in the home during cleaning. For the safety of our team and your pets, please secure them in a separate room or crate.
• • If pets are on the property and cannot be safely contained, we reserve the right to pause or cancel the service. In that case, the 50% cancellation fee applies.

8. Payments

• • Payment is due upon completion of the service unless otherwise agreed in writing.
• • We accept the following payment methods: cash, check, Zelle, Venmo, and credit card.
• • Late payments may be subject to additional fees.

9. Satisfaction Guarantee

If you are not satisfied with any part of the cleaning, contact us within 24 hours of the service. We will return and address the issue at no additional cost.

The satisfaction guarantee does not cover:

• • Pre-existing damage or conditions not caused by our team
• • Areas that were not included in the original booking
• • Requests made more than 24 hours after the service

10. Liability

• • We are fully insured and bonded. In the unlikely event of damage caused by our team, please notify us within 24 hours so we can address it.
• • We are not responsible for damage to items that were already broken, fragile, or improperly secured.
• • We are not responsible for items left in unusual or unsafe locations.

11. Photography

We may occasionally take before-and-after photos for quality assurance or marketing purposes. If you prefer we do not photograph your space, please let us know in advance.

12. Right to Refuse Service

We reserve the right to refuse or discontinue service in situations involving unsafe conditions, harassment, or illegal activity. In such cases, the cancellation fee may apply.

13. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have questions about these Terms, contact us:

• • Email: info@silviascleaning-llc.com
• • Phone: (720) 869-4752
• • Location: Aurora, CO